Senior Holiday Planner
FullTime
Kenya,
Nairobi
Posted
30/04/2024,
2 weeks ago
Industry: Tourism
Role: Operational
Salary Range: Confidential
Closing: 07/05/2024
Client: Confidential
Our client, in the Tourism and Travel operating several Hotels and Camps across the region is seeking a seasoned Senior Holiday Planner.
JOB PURPOSE
As a Senior Holiday Planner, in organizing the holiday plans of the client and advise them accordingly. . Your responsibilities will include sales and promotions to potential clients, reservations. You will play a pivotal role in achieving set revenue goals and targets while ensuring exceptional customer service and fostering strong relationships with agents and clients.
KEY DUTIES AND RESPONSIBILITIES
- Address International travel Agents needs promptly and accurately and make bookings for holiday affiliated services i.e., flights, accommodation, transport etc.
- Handle sales leads and inquiries, converting them into confirmed sales.
- Prepare quotations, itineraries, and invoices efficiently.
- Assist in onboarding new accounts and Preparation of sales Reports.
- Build and maintain strong relationships with International Agents, business suppliers and ensure optimal customer satisfaction.
- Prepare and submit sales reports on a regular basis and contribute in preparation of sales strategies, plans and execution.
- Provide market intelligence to support sales and marketing efforts.
- Participate in sales promotion campaigns to increase sales.
- Monitor business trends, client feedback and Collaborate with the Sales Support team
- Provide Excellent customer service as needed, enhancing guest satisfaction.
EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS
- Bachelor's degree in Business Administration, Hospitality Management, or related field.
- Proven experience in sales and reservations within the hospitality industry, particularly in safari tourism.
- Effective communication, negotiation, and customer service skills.
- Ability to work effectively in a fast-paced environment and meet targets.
- Proficiency in relevant software applications.
- Knowledge of safari destinations, accommodations, and activities preferred.
- Teamwork, professionalism, and adherence to company policies.
All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.
NB: Flexi Personnel does not charge candidates for job placement.